Shipping

• Thank you for checking in before checking out.
• Our shipping fee is based on the Postal Code.
• We are currently delivering to all areas of the GTA. Please visit our contact page to leave your city or postal code so we know where to grow next.

Non-Residential Deliveries:

Our delivery service is intended for homes only. If delivery to a business address is necessary please ensure we are able to contact you by phone. When the customer is not available we will not be able to complete the delivery. The delivery fee will be kept in these instances. If the intended address is a multi level building the delivery will be made to the building lobby only. Please meet the driver.

• Deliveries will be made to the parking lot or driveway of apartment buildings and condos. Deliveries will not be made inside.
• The driver will attempt to contact the customer before arriving, and on arrival. The driver will wait for 10 minutes maximum, and if the customer has not attended to the pick-up by then, the order will be taken back to the store and the bill amount refunded less the delivery charge.

1. We deliver most orders in insulated cooler bags. If you wish extra protection please leave a cooler outside for us to place the cooler bag or box in. The cooler bag measures 45cm (L) x 28cm (D) x 24cm(H).
2. Our deliveries normally don't leave our premises until 10:00 am. Most deliveries are made in the afternoon and evening, though some will be before noon.
3. We are currently delivering to all areas of the GTA. Please visit our contact page to leave your city or postal code so we know where to grow next.

• Deliveries will be made to the parking lot or driveway of apartment buildings and condos. Deliveries will not be made inside.
• The driver will attempt to contact the customer before arriving, and on arrival. The driver will wait for 10 minutes maximum, and if the customer has not attended to the pick-up by then, the order will be taken back to the store and the bill amount refunded less the delivery charge.

• To cancel your entire order or to part of your order please send us a message at: customers@orderfromalimas.ca . Please send your cancellation request by 12:00 p.m. the day before your delivery day. Any cancellations after that time will not be completed as the orders will be in the process of being packed.

WE WILL LEAVE YOUR ORDER OUTSIDE YOUR RESIDENCE IF NO ONE IS HOME TO RECEIVE YOUR ORDER. WE DELIVER YOUR PERISHABLE ITEMS FROZEN WELL BELOW ZERO SO AS TO PREVENT SIGNIFICANT THAWING FOR A FEW HOURS UNDER NORMAL CIRCUMSTANCES. NEVERTHELESS, WE HIGHLY RECOMMEND THAT YOU LEAVE A LARGE COOLER OUTSIDE YOUR DOOR FOR US TO PLACE YOUR ORDER IN. BY CONFIRMING YOUR ORDER AND CHECKING OUT YOU AGREE TO RETRIEVE THE PRODUCT IN A TIMELY MANNER IN ORDER TO PREVENT THAWING, SPOILAGE, OR THEFT, AND YOU AGREE TO NOT HOLD US RESPONSIBLE FOR ANY PHYSICAL OR FINANCIAL LOSS, HARM, OR FINANCIAL LIABILITY THAT MAY OCCUR TO YOURSELF OR OTHERS DUE TO THAWING, SPOILAGE, OR THEFT.

If you have any concern about your order please contact us at customers@orderfromalimas.ca.